The U.S. Citizenship and Immigration Services (“USCIS”) announced that applicants, petitioners, and beneficiaries may now call the USCIS Contact Center (1-800-375-5283) to reschedule their biometric services appointments that were scheduled at a USCIS Application Support Center (“ACS”).  Previously, applicants had to submit requests in writing to reschedule biometrics appointments. This change helps eliminate undue paperwork and allows USCIS to track the request through a more efficient process.

Applicants must establish good cause for rescheduling and must call before the date and time of the original appointment to reschedule. If an applicant fails to establish good cause or fails to call before the scheduled appointment, USCIS may consider the application, petition, or request abandoned and, as a result, it may be denied.

We strongly recommend that you have your Form I-797C, Notice of Action, “ASC Appointment Notice” with you for your call so that you can identify yourself using the information on the notice.

For further information on the biometrics appointments and scheduling, you can contact us at and speak with a U.S. immigration attorney based in Ho Chi Minh City, Manila and Taipei.


Ho Chi Minh City, Vietnam Office

Suite 601, 6th Floor, Saigon Tower
29 Le Duan Street
Ben Nghe Ward, District 1
Ho Chi Minh City, Vietnam

Tel: +84 933 301 488


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Manila, Philippines Office

LKG Tower 37th Floor
6801 Ayala Avenue
Makati City, Philippines 1226

Tel: +632 5310 1491


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Copyright 2021. This article is for information purposes only and does not constitute legal advice. This article may be changed with or without notice. The opinions expressed in this article are those of Enterline and Partners only.