The United States Immigration and Citizenship Services (“USCIS”) has announced it has closed the Biometrics Processing Unit in Alexandria, Virginia and no longer accepts written requests to reschedule biometric services appointments at application support centers. You must now call the USCIS Contact Center to reschedule a biometric services appointment. The USCIS states that this change reduces paperwork and helps it track requests more efficiently.

To reschedule a Biometric Services Appointment, you must call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) before the date and time of your original appointment and establish good cause for rescheduling. If you fail to call before your scheduled appointment or fail to establish good cause, USCIS may not reschedule the appointment. If you fail to appear for your originally scheduled biometric services appointment and the appointment is not rescheduled, USCIS will consider the related application, petition, or request abandoned and, as a result, it may deny it.

For the call, you should prepare information about your case, such as your name, date of birth and receipt number (and USCIS Online Account Number and alien registration number, if applicable).  Note that the Call Center now uses an Interactive Voice Response (“IVR”) system which requires the caller to give voice commands.  Only English and Spanish is supported right now.  When prompted for a response, you should say “reschedule interview” and wait for a live person to answer.

If you have questions about your biometrics appointment or other questions about your visa or immigration status, contact us at and speak with a U.S. immigration attorney in Ho Chi Minh City, Manila and Taipei.



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Copyright 2021. This article is for information purposes only and does not constitute legal advice. This article may be changed with or without notice. The opinions expressed in this article are those of Enterline and Partners only.