Beginning September 28, 2024, the U.S. Embassy in Manila will open a new Visa Application Center (“VAC”), launch an updated visa appointment system, and expand call center services to U.S. citizens in the Philippines.
The new VAC will be located at Parqal Building 8, Level 3, Diosdado Macapagal Blvd. Paranaque City. Immigrant and nonimmigrant visa applicants whose appointments are scheduled from September 28 will be required to schedule a separate appointment at the VAC for photo capturing and finger scanning prior to their interview. Scheduling will be done through a new online appointment system.
Immigrant and nonimmigrant visa applicants who have a scheduled interview prior to September 28, 2024 will not be required to undergo this new process and are advised to proceed directly to their interview at the U.S. Embassy on Roxas Blvd.
The new online appointment system will feature a more secure and user friendly interface for visa applicants at http://ustraveldocs.com/ph. Applicants who have existing accounts will be required to sign into the new system using their preexisting username and password to retrieve their profile information which includes payment and appointment information.
The VAC will offer appointments from 7:00 a.m. to 4:00 p.m., Monday through Friday and from 7:00 a.m. to 11:00 a.m. on Saturday. No appointment is required for visa applicants who need to pick up their passports or drop off interview visa waiver applications and other required documents from 7:00 a.m. to 4:00 p.m., Monday through Friday.
In addition to the new VAC, the U.S. Embassy will launch a new call center for U.S. citizens with general, non-emergency inquiries. U.S. citizens can call consular hotlines at +632-7792-8988 or +632-8548- 8223. U.S. citizens in the United States may call +1-703-520-2235 with passport, citizenship and notarial service related inquiries. The American Citizen Services Unit (“ACS”) at the U.S. Embassy will be launching a new website at https://ustraveldocs.com/ph/en/american-citizens-services and email at support-acs-philippines@usvisascheduling.com for these ACS services. ACS inquiries not related to passport, citizenship, or notarial services should email the ACS Unit directly at acsinfomanila@state.gov.
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Copyright 2024. This article is for information purposes only and does not constitute legal advice. This article may be changed with or without notice. The opinions expressed in this article are those of Enterline and Partners only.
